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Questions frequently asked by companies:
Why was a direct deposit made into my bank account and what is it for?
You may contact the EFT Division by clicking here to find out the paying agency. You must then contact the specific state agency to find out the reason for the payment. The Treasurer’s Office does not maintain this information.
We are a Medicaid provider, how do we obtain the Explanation of Benefits (EOB) for the ACH credits that posted to our bank account?
UNISYS will have this information – contact Tammy Pierce at 304-342-3267.
We receive an electronic payment, how do I change our bank account information?
If you are a local government investment participant, click here to contact the Participant Accounting Division. Otherwise, please click here to go to our forms page to obtain a change of account information form.
What is this charge on my credit card, debit card or bank statement?
The charge could be for goods or services provided from any state agency or university, such as a professional license renewal, a hunting/fishing license, a DMV fee or tuition and fees. If you are unsure, please click here to contact customer service. Someone will reply to you within the current business day.
When will I receive my direct deposit?
If you are inquiring about a direct deposit from the West Virginia Consolidated Public Retirement Board, you may view the payment schedule at http://www.wvretirement.com/2006DirectDep.pdf. Otherwise, please contact the specific state agency that is making the payment. For a list of contact information for all state agencies, please visit http://www.wv.gov/sec.aspx?pgID=60.
Will I receive a monthly statement for my investment account? How do I check my balance between statements?
A monthly statement is prepared for each investment account. If you need to check your balance between statement dates, contact the Participant Accounting area.
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