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Customer Service
TOPS allows agency users to inquire on checks, request stop payments, request forgery affidavits and change mailing addresses for postal returns. Users have the ability to search by check number and see real-time historical information related to the check (such as status or payee information). After converting to the new system, your agency will no longer send paper (or email) research requests for checks with issue dates 12/27/02 to present. For example, you will be able to: log in, request a stop payment and follow the path of the check to completion; or, download a list of your agency's undeliverable checks and update an address for remailing.
For information about TOPS, please email the WVSTO Stop Payment Division
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