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Questions frequently asked by state employees:
Why was a direct deposit made into my bank account and what is it for?
You may contact the EFT Division by clicking here to find out the paying agency. You must then contact the specific state agency to find out the reason for the payment. The Treasurer’s Office does not maintain this information.
How do I obtain a copy of a payroll stub?
The Treasurer’s Office does not maintain specific payment information. Please contact your payroll administrator for a copy of your stub.
What is this charge on my credit card, debit card or bank statement?
The charge could be for goods or services provided from any state agency or university, such as a professional license renewal, a hunting/fishing license, a DMV fee or tuition and fees. If you are unsure, please click here to contact customer service. Someone will reply to you within the current business day.
When will I receive my West Virginia personal income tax refund?
The Treasurer’s Office does not maintain specific payment information regarding when income tax refunds will be mailed. Please contact the West Virginia State Tax Department at 800-982-8297 or log on to http://www.online-taxes.com/wv/.
When will I receive my direct deposit?
If you are inquiring about a direct deposit from the West Virginia Consolidated Public Retirement Board, you may view the payment schedule at http://www.wvretirement.com/2006DirectDep.pdf. Otherwise, please contact the specific state agency that is making the payment. For a list of contact information for all state agencies, please visit http://www.wv.gov/sec.aspx?pgID=60.
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